Customers Say (“the Extension”) is a Google Chrome browser extension designed to display summarised review insights from publicly available sources directly within search engine results pages.
Your privacy is important to us. This Privacy Policy explains what information the Extension does and does not collect, how it is used, and your rights as a user.
Information We Collect
1. Personal Data
We do not collect, store, or transmit any personal data.
The Extension:
- does not collect names, email addresses, IP addresses, or login credentials
- does not track individual users
- does not create user profiles
- does not sell or share data with third parties
2. Browsing Data
The Extension may read the content of the current webpage solely to:
- detect relevant business listings or websites
- display aggregated review summaries alongside search results
This data:
- is processed locally in your browser
- is not stored
- is not transmitted to our servers unless explicitly required to fetch summary data
3. Third-Party Review Data
Customers Say displays aggregated review summaries sourced from publicly available review platforms.
Important notes:
- The Extension does not modify original reviews
- No private or restricted data is accessed
- All data shown is already publicly accessible on the web
How Information Is Used
Any data processed by the Extension is used only to:
- identify relevant pages or listings
- fetch or display review summaries
- improve user experience and functionality
We do not use data for:
- advertising
- retargeting
- analytics profiling
- resale or enrichment
Data Storage & Security
- No personal user data is stored
- No long-term browsing history is retained
- Any temporary data required for functionality exists only during the active browser session
We follow Chrome Extension security best practices and request only the minimum permissions required for the Extension to function.
TThird-Party Services
Customers Say may interact with third-party services, including:
- public review data providers
- affiliate or referral networks
These third parties may use cookies or tracking technologies in accordance with their own privacy policies. Customers Say does not have access to, control over, or ownership of any data collected by third-party services.
Customers Say is not affiliated with, endorsed by, or officially connected to any third-party platforms unless explicitly stated.
Permissions Explanation (Chrome Web Store)
Customers Say may request permissions to:
- read the current webpage (to detect context)
- inject content into search result pages
- access specific domains related to review data
These permissions are used strictly for core functionality and nothing else.
Children’s Privacy
The Extension is not intended for use by children under the age of 13, and we do not knowingly collect any data from children.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be reflected by updating the “Last updated” date above.
Continued use of the Extension after changes constitutes acceptance of the revised policy.
Affiliate Links & Monetisation
Customers Say may include affiliate or referral links to third-party websites. If you click on one of these links and make a purchase, we may earn a commission at no additional cost to you.
Important clarifications:
- We do not receive personal information about you from affiliate partners
- We do not control how third-party websites track referrals or purchases
- Any tracking used is governed by the third party’s own privacy policy
Affiliate links do not affect:
- how review summaries are generated
- how businesses are ranked or displayed
- the objectivity of review data shown
Contact Information
If you have any questions about this Privacy Policy or the Customers Say extension, you can contact us at: